Jackson Hole Massage

We Come to You

We Come to You

 

My previous posts have been about the experience and what to expect in massage mostly in a setting where clients come to a clinic or a spa. Where massage techniques, types, benefits, strokes, tools and so on stay the same – what is different when massage therapists come to your home or vacation residence?

Massage Professionals of Jackson Hole prides itself in quality home visits. Hence our tag line – We Come To You.   (However, for various reasons we just took on a shared space in  on Veronica Lane in Jackson – see next post). Here’s how it works:

Well, to start with – we come to you! In the days of cell-phone GPS it’s usually easy to get there – but if there are any directions that could help us identify your door and where to park that might helpful. In quite a few areas of Jackson Hole there is no cell service, so we are careful to ask for details. Even if it is a couples massage we will come in one vehicle to save parking space.

 

We will arrive at least fifteen minutes prior to the appointment time, allowing us time to say hello, change into our indoor footwear, set up our equipment (while you fill out our intake forms) and generally get ready. We bring: Massage Table (duh), bolster, face cradle, sheets, table-warming blanket, over blanket, massage oil or lotion, music and player, intake forms and a fabulous attitude.

 

We do need adequate space to set up. Often, with couples’ massages, this might put people in two different rooms or areas of the house. A typical massage table is 6’5″ long and between 27 and 33 inches wide. Add another foot in length for the face cradle. Then we need as much space around the table as possible to work – a minimum of three feet on each side and at the foot of the table is ideal – and I like a good four feet absolute minimum at the head. These considerations are important for both the quality of the massage that you will receive, and the health and safety of your massage therapist. We have to concern ourselves with correct ‘body mechanics’, which helps us to avoid injury via proper positioning and angles of our bodies whilst doing this physical work. Clearly, that ability is compromised in a restricted place.

It is also best if the room is warm – even with table warmers, uncovered areas of the body quickly become cold and not responsive to massage – and there are no barking dogs or other distractions (aka noisy kids, football on the TV…).

When all is ready, the therapist(s) will call you into the room, instruct you about how they want you to be on the table (I usually start clients face-down), and then retreat to the closest bathroom to wash hands and give privacy whilst you disrobe and get on the table, under the sheet and blanket. The massage commences, you luxuriate in the excellence of your therapist’s touch for an hour or (preferably) 90 minutes – and you’re done! Easy – that’s all there is to it. The therapists once again retreat to the bathroom to wash hands while you slip into your robes. After that, we pack up, accept your very gracious payment (credit card payment is very easy these days with ‘square’ payments), have a little ‘goodbye’ session – and leave. You get to stay in your robes, hang out at home, glow in the aftermath of your ‘massage coma’ – and contemplate making this into a weekly, or at least monthly, habit. And why not…you deserve it.

 

Be well,

Hamish and Rochelle/

 

 

 

60 or 90 Minutes?

60 or 90 Minutes?

 

I feel so strongly about this that I am considering dropping the 60 minute time slot in favor of 90 minute sessions  – especially for deep tissue massage. That is – proper deep tissue massage. Or let’s call it deep tissue therapy or body work.

Yes – massage therapists can all give a nice relaxation Swedish massage in 60 minutes – but it’s almost always a compromised massage if it is to address the whole body including hands, feet, scalp and face. I find myself distracted by looking at the clock and having to leave something out or just briefly touched if I am not careful. And lets face it – if your massage therapist is any good – 60 minutes will always leave you feeling a bit short-changed. People rarely get off a massage table thinking that they’ve had enough or have been there too long. (Let’s not even go to the 50 minute time of spas – which I think is really poor service.)

 

But with deep tissue – 60 minutes  just isn’t enough to address the whole body adequately. I don’t even try. This is enough time to address either the upper body or the lower body or specifics like shoulder / upper back and neck complaints.

 

I’m talking about a proper deep tissue massage here, where communication between client and therapist is essential and on-going throughout the session. This is deep tissue where time has to be spent assessing, palpating, warming and softening (melting) the more superficial muscles – necessary to allow access to the deeper muscles. And simultaneously it takes time for the client to relax mentally, to find their breathing rhythms and their trust and comfort in the session that’s about to begin. After all that prep work, which takes time (everybody has different requirements), the therapist has to work slowly and methodically – slowness equals deepness (or at least the effect of deepness) lotion or oil is kept to a minimum and burning of the skin isn’t an option. The therapist is ‘listening’ to the body, feeling what’s going on in the anatomy, looking at the client’s face, watching for trembles, movement, resistance and gauging the effect of the stroke or tool or method being used.  Only when the muscle has ‘released’, or otherwise responded as desired, is it time to move on. We need time to ask questions of the client (How is this feeling?), listen to the answers. There’s experimentation – is this working? If not, how about this? Or after this – I think I should add this?

And then there’s joint mobilization and increasing range of motion (ROM) for many differing conditions and desired outcomes. Massaging muscles doesn’t just stand on its own! I will often perform joint mobilization and stretching techniques to the areas of the body served by those muscles that are receiving a massage. This gives a much more beneficial (and great-feeling) all-around massage.

 

So the point is -if you’re booking a proper deep tissue massage, or even a relaxation massage with elements of deep tissue – give yourself and your therapist a break and do the 90 minute version – you’ll love it!

Choosing 90 minutes for deep tissue massage is a win-win situation. The client receives a better massage and better results, the therapist gets to give a better massage, is likely to get better reviews and will earn better money.  (The value for the client is usually better too, as the per-minute price of a 90 minute session is usually less than that of the 60 minute session.)

Oh – and by the way – be prepared to book future sessions. The first deep tissue massage is often (usually) a get-to-know-you time. There are many, many benefits to repeat visits to a therapist who, in their first session, has come to know your body, yourself, and has an extended plan of care. Over time a relationship develops and the overall result is…a healthier and happier you.

Be well,

 

Hamish and Rochelle

The Relaxation Response

The Relaxation Response

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Does your massage therapist ever help you achieve complete exhalation of breath by compressing your chest while lying prone (face-down)? Doesn’t that feel extra wonderful? Why is that?

The key benefit of most types of massage (with the exception of some sports and training massages) is relaxation. The out-breath is a natural state of relaxation and creates the subconscious relaxation response. This is the body’s rejuvenation time and the National Institute of Health recognizes it as having broad health benefits, including reduction of pain and restoration of sleep. Along with quality of touch and certain Swedish massage techniques, the out-breath assists in bringing about the parasympathetic response of the autonomic nervous system – rest and digest. We simply don’t do enough attentive breathing (or massage) in these high-stress times, as relaxation is the antidote to stress.

 

Think of it literally – the breath is inspiration and expiration – and you will see the Latin root of the word ‘spirit’.  Our very spirit is inherent in our breathing. Meditation is breathing, relaxation & yoga is all about breathing and  the advice to ‘Take ten deep breaths’ to calm someone down is wise and effective indeed.

 

The relaxation response can increase energy, decrease fatigue and blood pressure, increase motivation, productivity, sex-drive and decision-making ability. Many self-taught relaxation response techniques are available online, but if you’d rather leave that up to someone else, a really great massage could be indicated.

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Your massage therapist should be encouraging you to breathe throughout the session, especially if complete relaxation is the goal. Then again, a more aggressive deep massage will often require ‘breathing into’ the pain of working out a knotted muscle or cross-fiber-stroking a tender muscle tendon needing to be stretched. If using range-of-motion enhancement techniques, a deep breath will often be taken before a good exhale  at which time the therapist will take the limb beyond its previous tolerance.

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For great advice on self-help breathing and stress-reduction techniques, visit http://www.mindtools.com/smpage.html

 

What is Sports Massage?

Sports Massage – What Is It?

 

There are several important differences between sports massage and Swedish massage – and even a regular session of ‘deep’ massage. That’s not to say there isn’t any crossover of techniques or benefits. A sports massage will be more vigorous, more specific in muscles / joints worked with, they can involve even deeper work than deep massage (but not always and only as indicated), are often at a 5 – 7 on a pain scale up to 10, and are generally more intense with shorter, faster strokes. There can be much more attention paid to stretching.

 

As a client, you can expect a much more rigorous pre-session interview, where your therapist will be listening carefully to detailed descriptions of the work you are requiring, the type of lifestyle / sports you have, your goals wit therapy, and your areas of pain or dysfunction.

In order to warm the muscles, either to work deeper, or in a pre-sports event massage, strokes will be much faster and should actually cause excitement, rather than relaxation.

Because sports massage is about warming muscles, therefore using friction, much less oil is used than in Swedish massage. There are also certain muscle-lengthening methods, such a ‘pin-and-stretch’, that are best done with no oil at all – or even over the drapes or clothing. Many sports massage therapists prefer lotion over oil is it is less viscous.

 

In the case of performance athletes, pain at some level is expected in sports massage. It’s part of what you get, and expect, for being an athlete. Sports at a higher level will eventually cause pain anyway with over-exertion of muscles; pain will eventually decrease performance. So it makes sense to prepare the body to last longer before getting to this stage – and that can be painful. However, on a pain scale of 1 – 10, where at 1 there’s not even awareness of touch, and 10 in unbearable pain, somewhere between 5 and 7 is the zone of therapeutic effectiveness. The therapist should keep in touch with you constantly about the pain level, watching your breathing, finger-twitching, and restive body motions. There is no need or good reason to endure pain beyond about a level 7.

 

Participation is a big part of sports massage. Forget about setting your face in the cradle and falling asleep. You will be asked to assist with stretching moves, roll onto your back, side or front several times, lift this or push that while the therapist resists in the opposite direction – and constant feedback about your experience.

 

In next week’s post I will be discussing what to expect from sports massage at performance-sports events specifically.

 

Be well,

Hamish and Rochelle.

Massage Professionals of Jackson Hole.

 

 

Who Gets Sports Massage?

Sports Massage – Who Gets it?

Sports Massage is an expanding field. Its broadening appeal is the result of an aging and more exercise-conscious population. Certain types of work may also benefit from Sports Massage, even though ‘sports’ is not an accurate moniker for the activities: Musicians, construction workers, dancers, assembly-line workers can all have harmful, strenuous and repetitive loads on their musculo-skeletal systems.

 

With aging, active people will find muscular elasticity dwindling, as does muscular recovery time from hard or over use. Many other of the body’s  systems are generally working more slowly and less efficiently the older we get. A sensible, balanced approach to your fitness is necessary. Whilst it is imperative that we exercise our bodies (and minds) to stay vital and strong, it can make sense to back off a little – and consider that Sports massage  becomes more and more a valuable adjunct.

 

Clients will usually end up in a Sports Massage clinic as a result of either a prescription from a physician, or on their own self-advisement or that of a sports coach or trainer.

A doctor’s prescription will be quite specific, with a diagnosis of a problem (perhaps a sports or over-use injury) and instructions to the sports therapist. Self-advisement is simply that you feel you’d like to give your body the best chances for performance, maintaining comfort,  and injury prevention (Facilitated stretching is invaluable for this and can be a wonderful part of ‘maintenance’ deep massage). If you are at the sports massage therapist for an injury or complaint without a doctor’s prescription, beware that the therapist is not allowed, by law, to make a diagnosis and they are not allowed to ‘treat’ a client on their own initiative. Tempting as it is you should not go to a massage therapist of any kind with the idea that it is any kind of a substitute for a physician’s care.

 

For more serious performance athletes, the value of sports massage is now well recognized by coaches and trainers – indeed, massage therapists are often part of the training/coaching effort. Pre-event, post-event and ‘maintenance’ massage are fast becoming  a normal part of athletic training. Reducing ‘down-time’, increasing post-event recovery time, rehabilitating injuries and increasing ease of movement are just some of the benefits of Sports Massage at the performance level. Additionally, the sports massage therapist can advise on ‘homework’ for the athlete, such as stretching, or common-sense injury-reducing care, such as treating recent soft tissue injuries with PRICE – Protection, Rest, Ice, Compression and Elevation.

 

In the next issue I will discuss what to expect in a Sports Massage.

Be well,

Hamish and Rochelle.

 

Sports Massage – Performance Vs. Fitness

Sports Massage – Performance VS. Fitness

 

Jackson Hole is a natural place to find athletes and active people who are in need of body work. Think of it as necessary tune-ups without which physical performance could suffer.

But what’s the difference between performance and fitness? Where do those lines cross? How can massage help? What kind of massage does an athlete need? What kind of massage does a ‘fit’ person need? What is a ‘Deep Tissue’ massage?

Let’s start with the definition of ‘Performance’ as it pertains to humans – “The capacity to compete sport-specific activity with skill and performance.”

 

And the definition of ‘Fitness’:

1. The state or condition of being fit; suitability or appropriateness.
2. Good health or physical condition, especially as the result of exercise and proper nutrition.
There are subtle but definite differences between the two and it does not follow that increased performance equals increased fitness as the drive to obtain certain levels in that performance exposes the body to more harm in the way of over-exertion and / or injury.
Injuries can be from simple acts of impact or falls – such as in skiing or cycling – or overuse injuries from repetitive actions (tennis, golf), or simply an over-aggressive training regime leading to strained ligaments or over-worked muscles.
In Rocky Mountain ski towns it’s sometimes hard to tell the two apart. But let’s just say that the ‘keep-fit’ crowd are the recreational cyclists, skiers etc. who are out for a good time with the added bonus that it’s great for your health (IF you do it properly) – and the performance crowd are those who do crazy things like race up the Grand Teton or bike in the Logan to Jackson bike ride every September.
People who maintain good health and ‘wellness’ may live more comfortable lives as they get older, than their performance-based sports counterparts. One of the best ‘keep-fit’ exercise regimes is, simply, walking. (Though add some thing in for the upper body – cross country skiing accommodates this nicely.)
The key is…don’t overdo it – and of course get regular massage that pertains to your specific sports / wellness needs. True sports jocks can be just as much in need of a nice relaxing Swedish massage (90-minutes  please) and it could just as easily be true that a normally ‘fit’ person would benefit from a deep tissue massage. After all, that ‘fitness’ we are discussing does require a certain amount of physical activity and specific exercise that works all of the body. Not everyone has the skill, time, discipline to effect that perfect exercise routine, where balances in work-outs / rest / warm-up time / cool down time are found.
Properly indicated massage of any type may help performance athletes and just regular ‘fit’ people in many ways – most notably the movement of bodily fluids, the relaxation of muscles, raising the effects of the parasympathetic nervous system, removal of toxins and lactic acid from muscle cells – and many more.
Performance athletes, specifically, will of course benefit from massage of traumatic injury sites to assist in their healing – but they will also benefit from the effects of increase in parasympathetic functioning in the autonomic nervous system (rest and digest). As a group, performance athletes experience body and mental fatigue. A good Swedish massage is often found to send such athletes to sleep – which is, obviously, exactly what they need.
Be well,
Hamish and Rochelle.

 

 

 

How My Massage Clients Help Me.

How My Massage Clients Help Me

My regular readers (millions of ’em)  will know that this blog is about the trials and tribulations of a new, mostly out-call  massage therapy company in Jackson Hole, Wyoming.  I write about the journey which my GF Rochelle and I have decided to embark – with massage being our central theme.

 

In fact, we’re about to come upon an important and exciting first anniversary – (no, not our personal one – we celebrated our second anniversary of coupledom back in August) – but it’s our anniversary off driving off to Oakland, California from Jackson, Wyoming, for further education at the McKinnon School of Body Therapy. It has been a year since Rochelle and I first took off on a wild ride – two weeks of car camping  and hiking in Death Valley National Park and onto Oakland until late December.  We both very much enjoy this journey as it’s a discovery wrapped around a learning experience. We shared many precious, sometimes trying moments during that trip as it was all new territory to me and exciting for us both to be living as students in a completely different environment for us Jackson Hole-ites. I should explain that Rochelle had first studied the basic Swedish Massage course there the year before that!  Indeed – it was because of her positive experiences in massage work that I am now also on the band-wagon.

 

But going back to school during the fall months is just one of the paths on which this journey takes us. We’re both new massage therapists and are determined to make a real go of having a relationship, a business, a future together and who knows – in time it might pay the bills. I’ll be keeping you up to date while we’re at school in Oakland and on our adventure – but for now I want to get to the topic of this post – ‘How My Massage Clients Help Me’.

Image showing Wily Coyote

Massage therapists are in a position of help to their clients. The purpose of this post is not to go into the benefits of massage – but to consider, or at least be open to, how your clients help you. Or at least – this is how they help me: My being in the ‘new-massage-therapist-and-business’ situation that I am in – is a result of financial ruin back in 2008 -10, including the loss of my income and home back in 2008. I am 57 years old and having to start again from scratch. Massage, and Rochelle, are bringing me back in a most agreeable way – I love the whole subject and wish I had my younger years back in order to have more ‘future’ in which to learn. But how my clients help me is simply by being there on my massage table. I am grateful. They are helping me (and us – but I’m talking about me) by being clients upon whom I can practice my skills, my art – and of course they’re the source of moolah, which is why, really, we’re all doing this in the first place.

Be well,

Hamish and Rochelle.

 

Organic is Organic

Organic Massage

Well, it would be a stretch to say that there is such a thing as Organic Massage, and there are of course organic massage oils such as Certified Organic Sunflower Oil, Certified Organic Safflower Oil, Certified Organic Olive Oil,Certified Jojoba Oil, and non-GMO (genetically modified organisms) Vitamin E,  but this is a column about organic eating and organic massage marketing.

 

In the last couple of years, more of our local Smith’s grocery Store in Jackson Hole has been given over to organic fruits and vegetables. This could be in direct response to therecent opening of a huge new Jackson Whole Grocer just up the street. Or it could be Safeway taking a genuine interest in their customers’ health and responding to market forces. But every time I go into a store and see the word ‘Organic’ I become the skeptic and remember the discussion in Michael Pollan’s book: ‘The Omnivore’s Dilemma”. He says that far too many food companies are getting on the ‘organic’ bandwagon – just to increase profits (markups on anything that says ‘organic’ are  many more times than non-organic) – when in fact there isn’t really that much of an organic nature to these foods. It’s a bit like ‘green-washing’ – when a company that pours millions of gallons of toxic waste into our rivers gets a ‘green’ award because it recycles its office paper!

 

Then there’s another kind of organic – which is how we’re growing our business at Massage Professionals of Jackson Hole. So maybe we’re getting closer to Organic Massage.

There’s organic in the way Massage Professionals of Jackson Hole is gaining positioning in the search engine rankings, and there’s organic in the way we’re slowly increasing our customer base. That is: we’re not spending money on link farms, buying Facebook ‘Likes’ or Twitter followers and so on. Those things can bring in vast numbers but it’s not a good way to go and is detected by the search engine crawlers as ‘underhanded’ and will cost  more than money in the end. It will cost of massage business credibility. Search engine rankings are being increased in three ways: 1) Rochelle is working hard (she started with one to two hours every day) participating in lively SM correspondence on Facebook, Twitter, Pinterest and Google Plus.  2) Our new web site www.massageprofessionalsJacksonHole.com is totally dialed-in, with ‘responsive’ capabilities to show up on mobile devices, and  3) The blog – such as this post. It’s important to keep it rich in keyword phrases and content – although you won’t see the word ‘Massage’ or ‘Jackson Hole’ written up too much in this week’s post. Another way we’re doing it organically is simply by growing the business slowly. We recently turned down the opportunity to take over an established massage business in Jackson Hole. There are beautiful premises with four nicely decorated rooms, inexpensive rent, a customer base and a very advanced responsive web site. We turned it down because we’d rather grow into that kind of positioning than purchase it all. It just seemed like the better way to go. We’ll grow by reputation one customer at a time – and that’s organic. And then, who knows, maybe one day we’ll discover Organic Massage as well – but if we do, it will be slowly – and organically.

 

Be well,

Hamish and Rochelle

Our Brand New Web Site

About Our Brand New Web Site.

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In case you missed it – the URL (Universal Resource Locator) of our spiffy new web site for Massage Professionals of Jackson Hole is http://www.MassageProfessionals. We have also kept the ‘pointer’ URL from our previous web site that we had through the Associated Bodywork and Massage Professionals (ABMP), which is www.jacksonhole.massagetherapy.com. We’re keeping this for three reasons: 1) Because we’ve put so much effort into building an organic following with this web site that it would be a shame to let that go and start over, 2) We are necessarily affiliated with the ABMP and their web site through massage insurance and membership – so there are numerous valuable links and associations that we maintain, and, 3) having strong ‘pointer’ web sites is important, where the landing page takes people directly to our own new web site.

 

The content for the ABMP web site had been working well for us – no need to write it again (thanks to Mariane Maffeo of www.MaffeoMedia.com) – so we saved some money by asking Shannon to export that content, with tweaking for SEO as she saw necessary, into the new web site. But it was very important that Google search bots not detect duplicate content – so the ABMP web site was stripped of all content and populated with essential, rich keywords that specifically directed viewers to our new web site.

During our start-up months with the ABMP web site, it had become obvious that our customers were coming to us via internet search, and that our dollars spent on print advertising could be converted into internet advertising dollars. The ABMP web site, though a great way to start, was not the forward-thinking ‘progressive’ type of web site that we needed. Our customers search on mobile devices and ‘responsive’ web sites make that possible. I did have a few conversations with the web gurus and management at ABMP to see if there was anything like this on the horizon – but that was not to be. Still – it was a superb start-up site that I would recommend to any massage-business start-up (free with membership). It helped to send us on our way and proved that the internet was to be our main source of customers. Therefore it made sense to have the latest in progressive web sites built for us – and for this, we chose Shannon and Jimmy Sbarra of Skyfire Studios in Montana – http://www.skyfirestudio.com/

Image Showing Web SIte Under Construction

It’s not really my purpose here to ‘sell’ SkyFire Studios to you. I don’t have to – just look at our new web site and you’ll see what I mean. Shannon and Jimmy are a young couple who seem to me to be not just ‘sharp’ and at the cutting edge of web site technologies, SEO marketing, and design- but they also have a pleasant, yet professional business ethic. They do what they say they’ll do, on time, and at the agreed price. No shenanigans. If more work is to be done – the price is outlined fairly and agreed upon. Their price is reasonable in this industry and good for the quality of work they produce. All through the process communication has been open and at no time are we made to feel stupid when our knowledge of web sites and ‘internet na-na land’ is lacking (Jimmy is the guru). They explain it all very well. Now that the web site is built, there’s obviously some tweaking to do and on-going SEO to monitor – their associate, Caitlin, is going to come on board. So far, our early conversations with her have sounded very encouraging, and I’ll comment on that in a later post.

 

The new web site is built on www.Word-Press.org – as is this blog – moved over from www.Blogger.com. As with moving the web site – all previous content from Blogger has been deleted and that Blog deleted completely. Google web crawlers don’t report well upon seeing duplicate content.  I’m writing directly into the WordPress blog page right now – and it sure does make things easier, although it’s a significantly more robust platform with many more, and more complex options. Another thing we have had to do is change our e-mail server from www.GoDaddy.com, to www.Dreamhost.com. I’m still not sure why that was a good move – but it’s the hosting service that SkyFire Studio works with. Moving e-mail platforms has, I admit, been a bit of a pain so far – but Shannon is helping us get that together and I’m sure it will all be for the good in the long run.

Altogether, this is an exciting and significant phase in the growth of Massage Professionals of Jackson Hole. After just eight months in business, we have moved on from a start-up, free web site with ABMP into a much more aggressive, flexible and SEO-friendly web site that available to travelers on I-phones and tablet computers.

Be well,

 

Hamish and Rochelle.

 

Listen, Just Listen

This blog is about the adventures, trials, tribulations, emotions, pleasures, fears, frustrations and joys of starting a new out-call massage business in Jackson Hole, Wyoming. The blog is written by T. Hamish Tear, one of the two owner / partners of Massage Professionals of Jackson Hole – which is then carried forward into the Social Media sphere by Rochelle Ganoe – the other owner / partner.

LISTEN, JUST LISTEN

 

When a client comes to you for a massage, the entire session from intake to goodbye is about the client. The client wants, and is paying for, your attention. Some need more, some less. Some are more demanding, others very humble. But whatever it is, a good listening ear will make this massage extra meaningful to your client and hopefully be at least part of a successful conversion from a first-time client, to a regular customer.

 

With the intake form filled out, it is of course normal and customary to review what the client has written – especially if this is a first-time client with you. Whilst the massage therapist must repeat the information on the intake form back to the client, ask questions and make comments where appropriate, it is essential to do much more listening than talking. If the client has certain specific reasons for coming to you for a massage, listen, empathize, show your understanding of what is being said – but without saying too much. Let the client do the talking.

And it’s not necessary or even advisable to get caught up in small-talk or add to the client’s complaint by adding examples of your own similar issues – just ‘zip-it’. For example, today I had a client, a young lady, who warned me that she had badly bruised her Coccyx about three months previously – and that it still hurt. Well, that was very interesting to me as I had had that exact same injury earlier this summer. I asked her how it happened (MOI, Mechanism of Injury, could be important knowledge to the massage) and she told me that she had fallen on (not off) her bicycle – and landed on the rear wheel hub with her Coccyx. Well – my goodness – there’s an incredibly strange coincidence – that’s exactly how I suffered my own injury. So in fact there was quite a conversation I could have had with her. I could have gotten into the whole story of how this same thing had happened to me and all such other time-wasting small-talk. But the that would have been about me! – And how could this possibly have helped or contributed to the massage or the way I would give the massage? Not one little bit.

So of course I made empathizing noises, said ‘Ouch’ to show that I, as a massage professional, understood the nature of the pain of an injured Coccyx, and left it at that. Therefore she got to do 95% of the talking at the time of discussing the intake form, and I’m sure she felt satisfied that she had been listened to. And after all, what is it we’re after if it isn’t a satisfied customer?

Be Well,

Hamish and Rochelle