Massage Client Expectations.

Massage Client Expectations.

At massage Professionals of Jackson Hole, we see two main types of clients. There are our regular customers who come more to our office at 270 Veronica Lane, and there are our out-call clients who have us come to their home to give them their massage(s). The latter are more generally visitors to the area on vacation – and, so far, we tend to see those people just once. (That may hopefully change as time goes by and they visit again.)

With regular clients to the office – we get to know who they are and what their need for massage is based on. We start to get a history, write SOAP notes about their visits – and the ‘P’ in SOAP is ‘plan’ which we can make, together with the client. If a client doesn’t have any specific complaints or ‘work to be done’ – then that’s OK – a relaxation massage is just as beneficial and we get to know how to deliver that the more often we see a person. On the subject of this post – ‘Expectations’, it’s a much easier task to provide a client’s expectations with regular clients.

It’s the one-time massage client where that becomes much more difficult. We’ve never seen them before and, aside from a quick intake form, know essentially nothing about them. With a regular client, the first session is more about discovery (on both the part of the client and the massage therapist) than therapy. Even the second session is still a ‘getting-to-know-you’ period of time, and that most essential element, trust, is being built up. Therefore sometimes it is hard to meet the expectations of a one-and-only time massage client who has been skiing hard at Jackson Hole Mountain Resort and wishes us to sort out all that ails him so that he can ski next day. (Could just as easily be ‘she’.)


My point is that most massage therapists are very capable of giving a darn good overall massage – from relaxation to deep tissue – all over the body and applying specific work to specific areas as requested. But before a massage therapist can really deliver exactly the specific massage the client wants / needs – there has to be knowledge, trust, understanding, confidence built up between the two and that takes time.


If you are a one-time client visiting a massage office or having them come to you, it’s good to have an understanding of this and lower your expectations. Of course, it’s important to list the areas where you feel you’d like attention – and the therapist will fit that into the overall massage – but with 60 minutes in which to work their magic, understand that there may be limits and allow for the ‘relaxation’ part of massage to be just as beneficial as specific work.


Be well,        Hamish and Rochelle